REFUND POLICY
Refund Policy Welcome, warrior, to the official BladeBound: RPG Adventure Game website. As guardians of both epic gameplay and fair digital practices, we are committed to offering clarity and transparency around all in-game purchases and transactions. This Refund Policy explains how we handle payments and outlines the conditions under which refunds may be considered. 1. Digital Goods and In-Game Content All purchases of digital items — including energy packs, crafting materials, hero shards, legendary weapons, premium currency, or limited-time bundles — are non-refundable once delivered to your account. These goods are consumed within the game and may affect progression or competitive balance. Because they are instantly accessible, they cannot be returned or reversed after successful delivery. 2. Unintentional or Mistaken Purchases If a transaction was completed unintentionally (e.g., wrong item selected, double-clicked, or unintended confirmation), you may contact our support team for a review. Each request is evaluated individually based on: Whether the item or content was used The timing of your refund request The purchase history and account behavior While refunds for mistaken transactions are not guaranteed, we aim to provide fair resolutions where possible. 3. Subscription Services (if offered) Should our platform provide any recurring benefits — such as daily login rewards, bonus loot boosts, or seasonal pass access — you may cancel your subscription at any time via your account settings. Please note: Partial refunds for unused subscription time are not issued Your access to the benefits continues until the end of the current billing cycle For accidental renewals or technical billing errors, contact support with proof of the charge for prompt assistance. 4. Missing Purchases and Technical Issues If you made a payment but didn’t receive the associated in-game item, please provide: Proof of payment (e.g., receipt or transaction ID) The name of the missing item or package Your player ID or account email Our team will verify the issue and may offer compensation, re-delivery, or a refund depending on the situation. 5. Unauthorized Transactions If someone made purchases through your account or payment method without your knowledge, please contact us immediately. To protect your account, we may temporarily suspend it while we investigate. Approved refunds for unauthorized activity are issued at our discretion and may require confirmation of identity or ownership. Abuse of this process can lead to account penalties or permanent bans. 6. Third-Party Payment Platforms If your transaction was made via a third-party platform (e.g., Apple App Store, Google Play, or Huawei AppGallery), their own refund policies apply. We do not have the authority to process refunds on their behalf. You must follow their official refund procedures. 7. Chargebacks and Disputes Filing a chargeback without contacting our team first may result in: Account suspension Revocation of purchased content Delays in resolving the issue We strongly encourage players to resolve payment issues directly with us before involving banks or payment providers. 8. Fair Use and Abuse Prevention To ensure a balanced in-game economy, we closely monitor for refund abuse, fraudulent activity, and repeated refund requests. Accounts found exploiting the system may face reversed transactions, restricted features, or bans. If you have questions about a payment, a failed transaction, or refund eligibility, please reach out to our support team through the official help center. We’re here to help you continue your BladeBound journey with confidence and clarity. Thank you for standing with us in the battle.